Information
Welcome to JELIs Candle Shop's frequently asked questions page! Here, you'll find answers to common inquiries about our small-batch, hand-poured candles, candle care, and how to shop with us. We pride ourselves on creating a unique candle experience, and we're happy to help you get the most out of your JELIs candles.
Frequently asked questions
As JELIs Candle Shop continues to grow and refine our rustic line, we're dedicated to ensuring you have all the information you need. Below are some of the most common questions we receive. If you don't find what you're looking for, feel free to contact us at [[email]] or [[phonenumber]].
These candles are part of my development phase and are fully functional. They’re priced lower because they don’t have their final labels or packaging.
A few scents — Coastal Air and Cashmere Leather will not be part of my final Rustic Line.
Summer Rain has been renamed to Morning Dew. Summer rain will be reformulated.
Barn Door has been reformulated for the Rustic Line.
Down Range, Roper, and Leather & Lace will keep their same formulas, though the final line may use a different wax blend.
These test candles are hand‑poured in all‑natural soy wax or Coconut Soy blend and are great for small spaces or candle warmers/lamp melters.
Finished candles will be $18 + tax.
Stay tuned for additional scents as I continue testing and developing the Rustic Line
How do I get the best out of my candle?
For an optimal burn, we recommend burning your JELIs candle for approximately four hours at a time. Before each use, trim the wick to 1/8–1/4 inch. This simple step helps the candle burn cleaner, prevents tunneling, and allows the fragrance to diffuse more effectively, giving you the strongest scent throw.
What makes JELIs candles special?
Every JELIs candle is a labor of love. We use a natural wax blend and clean fragrance oils to create a high-quality product. Each candle is hand-poured in small batches right here in San Antonio, Texas, ensuring attention to detail and a unique, rustic charm in every item.
What are your shipping and return policies?
Currently, JELIs Candle Shop only ships within the United States. Due to the handmade nature of our small-batch candles and our commitment to providing unique test batches, all sales are final. We are unable to accept returns or exchanges at this time.
Can I find out more about candle care?
Absolutely! We have a dedicated page with detailed information on how to care for your JELIs candles to ensure the best experience. Visit our Candle Care Tips page for more insights and recommendations.
Discover your perfect scent
Ready to explore our unique collection of small-batch, hand-poured candles? Dive into our evolving rustic line and find the perfect scent to enhance your space. Each candle is crafted with care and passion.